Founders from myGengo have come up with a great list of 15-Web services they rely on every day. Everyone loves a good list!
1. Zendesk
Customer Support Ticketing & Knowledge Base
As you can imagine, offering support in multiple languages is crucial for us. There are VERY few support ticketing systems that do this, and do it in any way competently. Not only does Zendesk tick this box, but it’s also a friendly, well-built, reliable, intuitive system that is worth every penny of the price we pay. I think it’s pretty amazing how they’ve turned something ‘boring’ like support ticketing into something so fun — their branding and product approach is an inspiration. As disclosure, one of our awesome investors, Christoph Janz, is also a lucky investor in Zendesk.
2. GetSatisfaction
Public Collaborative Support
We’ve had a bit of a bumpy ride with GetSatisfaction initially (I think we were too small, and had too few users to make it work at first) but it really comes into its own when groups come together to solve problems, and to track common issues that multiple users have. It’s definitely part of our support strategy for the future. My only complaint now would be the price… it’s a bit expensive for a startup 
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Read the entire post and see all 15-Web Services HERE.
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